Last updated: December 2025
1. Information We Collect
We collect information you provide directly to us, including:
- Account Information: Name, email address, phone number, and payment details when you create an account
- Usage Data: API calls, message logs, and feature usage statistics
- Device Information: IP address, browser type, and operating system
- Communication Data: Messages and inquiries you send to our support team
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and security alerts
- Respond to your comments, questions, and support requests
- Monitor and analyze usage and trends to improve user experience
- Detect, investigate, and prevent fraudulent or unauthorized activities
3. Information Sharing
We do not sell, trade, or rent your personal information. We may share your data with:
- Service Providers: Third-party companies that perform services on our behalf (payment processing, analytics)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication mechanisms
- Secure data centers with 24/7 monitoring
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights
Depending on your location, you may have the following rights:
- Access and receive a copy of your personal data
- Rectify or update inaccurate data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
7. Cookies and Tracking
We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings.
8. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at support@wsendx.com