Last updated: December 2025
14-Day Money-Back Guarantee: We offer a full refund within 14 days of your initial purchase if you're not satisfied with our service, in accordance with Paddle's Buyer Terms.
1. Refund Eligibility
You may be eligible for a refund under the following conditions:
- New Subscriptions: Full refund within 14 days of initial purchase
- Service Issues: Refunds for documented service outages exceeding 24 hours
- Billing Errors: Full refund for any duplicate or erroneous charges
- Account Issues: Refund if we cannot resolve a technical issue preventing service use
2. Non-Refundable Items
The following are generally not eligible for refunds:
- Subscription renewals after the 14-day refund period
- Partial month usage after the refund window
- Add-on services that have been fully delivered
- Accounts terminated for Terms of Service violations
- Custom development or consulting services already rendered
3. How to Request a Refund
To request a refund, please follow these steps:
- Email us at support@wsendx.com with subject "Refund Request"
- Include your account email and order/invoice number
- Provide a brief reason for the refund request
- Allow 2-3 business days for initial response
4. Refund Processing
Once your refund is approved:
- Refunds are processed within 5-10 business days
- Refunds are issued to the original payment method
- You will receive email confirmation when the refund is processed
- Bank processing times may add 3-5 additional business days
5. Subscription Cancellation
You can cancel your subscription at any time:
- Cancellations take effect at the end of your current billing cycle
- You retain access to services until the billing period ends
- No refunds are issued for unused time in the current billing period
- You can cancel via your account dashboard or by contacting support
6. Chargebacks
We encourage you to contact us before initiating a chargeback with your bank. We are committed to resolving any issues quickly and fairly. Chargebacks may result in account suspension pending investigation.
7. Promotional Offers
Refunds for promotional or discounted subscriptions will be calculated based on the actual amount paid, not the full retail price.
8. Contact Us
If you have questions about our Refund Policy or need assistance with a refund, please contact us: